Hi, I'm Navroop
A tech-driven problem solver passionate about optimizing systems, empowering teams, and building career in IT Help Desk and CloudOps.
See My Experience
A tech-driven problem solver passionate about optimizing systems, empowering teams, and building career in IT Help Desk and CloudOps.
See My Experience
Just a graduate specializing in IT support, cloud services, and modern technologies. I focus on delivering smart solutions such as automating routine tasks, streamlining system performance, and creating reliable, user-friendly environments that help teams work more efficiently.
From improving school data systems to resolving customer needs at large Toronto events, I’ve built skills in troubleshooting, clear communication, and attention to detail. These strengths directly support my work in IT support and administration.
I’m building a career in IT Help Desk and Cloud Operations, driven by a passion for solving real-world tech issues, continuous learning, and a strong commitment to user support and system reliability.
“Challenges don’t stop me. I face them head-on and turn them into progress.”
Sword Security Group
June 2024 – Present
Provided frontline tech support at large-scale public events, ensuring reliable communication across zones, monitoring access systems, and assisting event teams in resolving on-site technical & security issues.
SecurTrust Protection
Jan 2024 – Present
Provided event and site-based security. Conducted patrols, responded to incidents, and ensured adherence to safety protocols for clients and visitors.
Government Secondary School Kacha Pakka, Punjab, India
June 2022 – July 2023
Provided IT and administrative support across departments. Coordinated with education board systems and optimized data entry workflows during remote learning phase.
Government Middle School, Manakpur, Punjab, India
Mar 2020 – Mar 2022
Maintained online student records, attendance tracking, and academic data using MS Excel during COVID-19. Assisted staff with technical issues and migrated legacy data formats.
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Fashion eCommerce site built using HTML, CSS, and JS. Showcases product listing and filters.
A comprehensive network infrastructure design for a medium-sized IT consulting firm with 200+ employees across multiple departments. The project includes IP schema planning, router-switch hierarchy, subnetting, VLAN segmentation, and scalability considerations.
A simple slot-style game built with an Arduino Uno, 16x2 LCD, blue/red LEDs, and a push button. Features debounced input, adjusted win probability (~23%), visual win/lose cues (blue/red LED), and clear on-screen messaging.
Built a MongoDB database for a simulated e-commerce store. Implemented schema design, data modeling, and CRUD operations with optimized queries for performance.
Responsive portfolio site developed using HTML, Tailwind CSS, and JavaScript. Showcases my skills, certifications, and projects in a clean layout.
Configured and customized HubSpot CRM to streamline client interactions. Practiced contact management, automation, and analytics to improve workflow efficiency.
Broad technical expertise across operating systems, networking, cloud, databases, ITSM tools, and troubleshooting.